Charm City Cards

FREE shipping for orders $199 & over (lower 48 only)
Just $9.95 flat rate shipping for orders under $199 (lower 48 only)

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CHARM CITY CARDS FAQ PAGE


Frequently Asked Questions

  • PRICING
  1. What are your terms of sale?
  2. How up-to-date are your prices?
  • PAYMENT
  1. Can I call to place my order?
  2. What payment methods are accepted?
  3. What is your mailing address for payments?
  • SHIPPING
  1. What shipping methods do you use?
  2. How does the free UPS ground shipping option work?
  3. Will you ship to PO boxes, Military, and International addresses?
  4. How soon will my order be shipped?
  5. How soon will I receive my order?

What are your terms of sale?

All sales are final. No cash refunds or exchanges so please purchase with confidence. There is a 6% state sales tax on Maryland orders.

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How up-to-date are your prices?

All prices are current but availability and prices are subject to change at any time.

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Can I call to place my order?

Order from the website is suggested so you have a hard copy of your order but phone orders are accepted during business hours (M-F 10a-5p EST).

International orders: Please place your order on the website and I will send an email to advise the shipping cost. You will have the ability to respond
to confirm or cancel prior to any payment processing. If paying via PayPal, please wait until you receive the shipping total. Upon acceptance, I will send
a PayPal payment request.

Our toll free phone number is 888-833-9909 

Our local Maryland number is 410-833-5962.

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What payment methods are accepted ?

I accept payment by personal checks, money orders, cashiers checks, Visa, MasterCard, American Express, Discover, and PayPal. All credit card information is transmitted via SECURED communication (a closed lock at the bottom of your screen indicates this). Credit card orders are subject to address and security code verification. The customer information MUST match the credit card billing address and zip code in order to process and ship any order. All money order and check orders are held for 7 days pending payment and may be canceled, if payment is not received or postmarked within that time.

PayPal payments: There is a direct link to PayPal on our payment page for immediate payment.
I can only accept payment for Verified Accounts with Confirmed Addresses.

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What is your mailing address for payments?

Please make any payments payable to "Charm City Cards" and mail to:

Charm City Cards
P.O. Box 247
Reisterstown, MD 21136-0247

Phone Numbers:    Toll Free   888-833-9909
                           Maryland  410-833-5962

Please print out and include a copy of your order with your payment.

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What shipping methods do you use ?

For all continental US orders, we use two shipping carriers: USPS and UPS. During checkout, there will be a page that lists all the shipping options available.
Please be sure to select the FREE shipping option if your order is over $199 as that option is not the default.
Please note: UPS is not a free shipping option even for orders over $199.

For all International orders, we ship via USPS Priority or Express. I will email the shipping total before processing for order confirmation.

 


How does the FREE shipping option work?

I offer this option for orders over $199 that are shipped to the Continental USA. Most orders will ship USPS Priority.
Please be sure to select the FREE shipping option if you order is over $199 as that option is not the default.


Will you ship to PO boxes, Military, and International addresses?

Yes, I ship orders to these locales every day via USPS

International orders: Shipping prices are based on weight & value. Please submit your order and I will email back with the USPS Priority shipping cost. You can then confirm or cancel the order.\All International customers are responsible for any import taxes imposed by your country. Please be sure to check into this prior to ordering. You can also email what you would like and I will email back the shipping cost.  All International orders must be sent insured for their full value. If you have any questions regarding International orders, please Contact Us.

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How soon will my order be shipped?

Most orders will ship the same day if all products are in stock and the order is received prior to 3 pm EST Monday-Friday. If there are any questions concerning your order, I  will e-mail or call you. Most in-stock orders paid via money order or cashier's check will ship the same day payment is received. Orders paid by personal check and high dollar orders paid via money orders or cashier's checks will ship when payment has cleared. In any event, you will always be notified the day your order ships. Please understand that delays do happen as packages can be misrouted or delayed due to unforeseen circumstances and once they are picked up, I cannot control any problems that may occur. Please contact us if you do not receive your order within 48 hours after your expected delivery date and I will look into the situation.

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How soon will I receive my order?

For USPS Priority shipped orders, delivery times average 1-3 days (Saturday included).
For UPS shipped order. delivery time average 1-5 business days

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CHARM CITY CARDS
P.O. Box 247
Reisterstown, MD 21136-0247
Toll Free: 888-833-9909
Maryland: 410-833-5962

Comments or Questions about this website should be sent to webmail@charmcitycards.com
Copyright © 2017 Charm City Cards All rights reserved.