CHARM CITY CARDS FAQ PAGE

Frequently Asked Questions

1. What are your terms of sale?
2. How up-to-date are your prices?
   

1. Can I call to place my order?
2. What payment methods are accepted?
3. What is your mailing address for payments?

1. What shipping methods do you use?
2. How does the free UPS ground shipping option work?
3. Will you ship to PO boxes, Military, and International addresses?
4. How soon will my order be shipped?
5. How soon will I receive my order?

1. How do I purchase products in the Upcoming Releases (presell) category?
2. How is shipping affected if I make more than one presell item purchase or presell and in-stock items on the same order?

1. What information will I receive by joining your mailing list?

What are your terms of sale?

All sales are final. No cash refunds or exchanges so please purchase with confidence. There is a 5% state sales tax on Maryland orders.

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How up-to-date are your prices?

We update this site daily, so prices are always current. Please understand that due to the volatility of the sportscard market all prices are subject to change at any time.

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Can I call to place my order?

Our local Maryland number is 410-833-5962.

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What payment methods are accepted ?

We accept payment by personal checks, money orders, cashiers checks, Visa, MasterCard, Discover, and PayPal. For International PayPal orders, we only accept payment from verified accounts. We DO NOT accept American Express or COD’s. All credit card information is transmitted via SECURED communication (a closed lock at the bottom of your screen indicates this). Credit card orders are subject to address and security code verification. The customer information MUST match the credit card billing address and zip code in order for us to process and ship any order. The security code is the last three numbers on the back of the credit card after the credit card number. We reserve the right to decline any order based on a lack of sufficient verifiable information. If you select USPS shipping, please wait for our e-mail advising the shipping charges. All money order and check orders are held for 7 days pending payment and may be canceled, if payment is not received or postmarked within that time. All PayPal payments must be sent within 24 hours or the order is automatically canceled. There is a direct link to PayPal on our payment page for immediate payment.

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What is your mailing address for payments?

Phone Numbers:    Toll Free   888-833-9909
                      Maryland  410-833-5962

Please print out and include a copy of your order with your payment.

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What shipping methods do you use ?

For all continental US orders, we use two shipping carriers: UPS and USPS. During checkout, there will be a page that lists all the shipping options available.

For all International orders, we ship via USPS Priority. We will email the shipping total before processing for order confirmation.

How does the FREE UPS ground shipping option work?

We offer this option for orders over $199 that are shipped to the Continental USA. Just be sure to select the FREE UPS ground shipping option.

Will you ship to PO boxes, Military, and International addresses?

We ship International orders every day via USPS Priority (5-12 days for delivery) and USPS Express (3-7 days for delivery). We no longer ship International orders via UPS. All orders shipping to P.O. Boxes and military addresses must be shipped via USPS Priority. Credit card orders are subject to address and security code verification. We reserve the right to decline any order based on a lack of sufficient verifiable information. All International orders must be sent insured for their full value. We understand that many countries have high import taxes, but we cannot be responsible for lost or damaged packages. All International customers are responsible for any import taxes imposed by your country. Please be sure to check into this prior to ordering. Once we receive your order, we will get the cheapest shipping charges (USPS Priority or Express) and e-mail them to you for your confirmation or cancellation of your order. If you have any questions regarding International orders, please Contact Us.

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How soon will my order be shipped?

All credit card orders made before 4 P.M. EST Monday-Friday will ship the same day as long as UPS shipping has been selected, all billing information can be verified, and the products ordered are in stock. Orders placed after 4 P.M. EST still may be able to ship same day, but cannot be guaranteed. USPS orders paid by credit card will ship within 48 hours. Orders that contain both in-stock and presell items or multiple presell items will ship when the last presell product arrives. If you wish to have items ship as they arrive, please submit separate orders. If there are any questions concerning your order, we will e-mail or call you. Most in-stock orders paid via money order or cashier's check will ship the same day payment is received. Orders paid by personal check and high dollar orders paid via money orders or cashier's checks will ship when payment has cleared. In any event, you will always be notified the day your order ships and UPS will send an email with the tracking number and anticipated delivery date. Please understand that delays do happen as packages can be misrouted or delayed due to unforeseen circumstances and once they are picked up, we cannot control any problems that may occur. Please check with www.ups.com using your tracking number for status updates on your order. Please contact us if you do not receive your order within 48 hours after your expected delivery date and we will review the situation.
For presell products, please refer to our Upcoming Releases Calendar for up-to-date release date changes.

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How soon will I receive my order?

Please click here for estimated UPS delivery days it will take for you to receive your order if shipped via UPS Ground Service (excluding Saturdays and Sundays). This schedule is just a guide and delivery days may vary due to weather, misrouting or address error. Orders shipped to Alaska and Hawaii must ship USPS priority mail, UPS 2 day air or UPS Next Day air. Orders shipped via USPS priority usually arrive in 2-4 business days after shipping date (military/international address deliveries will take longer). PLEASE NOTE: UPS does not deliver on Saturdays or Sundays, so please add the two weekend days to delivery time.

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How do I purchase products in the UPCOMING RELEASES category ?

We add products almost daily to our Upcoming Releases categories giving our customers first opportunity at the newest releases offered to the sportscard market. It is always best to purchase early as most presell prices will increase before the product's release due to high demand leading to higher replacement costs for us. Due to the nature of the sportscard market, presell prices just like current release prices, will fluctuate. Although most presell prices will go up prior to release, some do go down. Our prices are based on replacement costs and will always reflect that at the current time. You will always be locked into the price at which you made your order and not the lower or higher price if the presell price changes. Please make your choices with confidence.

Upon making a presell purchase, you are locked into that price and your order, if only including one or more of the same item, will be shipped the day we receive our product (For orders containing different presell items or both in-stock and presell items > see Purchasing #3). As with regular orders, payment is due in full at the time of the purchase. If you are paying by money order, cashier's check or personal check, just make it out for the total due and send it to us. All orders are confirmed and held for 7 days pending payment and may be canceled if payment is not received or postmarked within 7 days of the order. Please understand that the card companies are responsible for any delays in the release of their products and we will post changes as soon as we hear about them so please check our Upcoming Releases Calendar frequently for up-to-date release date changes.

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How is shipping affected if I make more than one presell purchase on the same order?

At this time, when an order is made, our program cannot determine if products on that order are in stock, if they are presell items to ship at a later date, or both. For example, you may preorder 3 different items due to be released on 3 separate weeks, or a combination of current and upcoming releases--either way the UPS rate would show $10. This price assumes all products are shipping at one time. Therefore, we must adjust the shipping to compensate for the multiple shipments that need to be made for your order. If you wish to have presell items ship as they come in, please place separate orders for each shipment.

You do have the option of having all items ship at one time for the rate stated for your order. The shipment would be made when the last preordered product on your order is received and in stock.

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Can I purchase other items not listed on your web site?

Although impossible to stock every product, we usually are able to locate other sportscard boxes and sets that are not listed on our website within several days of a request. Please e-mail us from the "Contact Us" link at the bottom of the page to let us know the product(s) you are looking for. We will send you an e-mail back with a price as soon as we are able to locate the product. Please include as much information as possible about the product(s). We will not purchase it for you until we give you the price and you have emailed your acceptance. Your order will probably be drop shipped to you from another location. Once your order has been processed, we will inform you as to when your order ships, from what state, and when you should expect it. We will mail your receipt to you. All of these orders must be shipped via UPS to a street address--no P.O. boxes on these purchases. Other than Canada, we cannot ship any International special orders.

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What information will I receive by joining your mailing list?

We send out a bi-monthly newsletter detailing some added features we have made to our site as well as the newest in-stock releases and other hobby news.

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